I will be moving to Geneva soon.
How do I start utility service with the City?
You can stop by City Hall (15 South First Street) or call us
at 630-232-0854. We will need the following information: your
full legal name, the service address, the billing address, date
you take possession of the property, day and evening phone numbers,
employer, social security number, driver's license number, whether
you will own, lease or rent, and whether the use of the property
will be for residential or commercial use. A deposit may be
required as will 24 to 48 hours notice.
How does garbage pickup work?
See more info at http://www.geneva.il.us/departments/publicworks/waste.htm
How does recycling work?
Recycling is free. The previous tenant will leave you a blue
bin to put your recyclables in on your garbage pickup day. If not, please contact the Department of Public Works.
Additional blue bins are available for $8.25 at the Public
Works Building, 1800 South Street, between the hours of 7
a.m. and 4 p.m. Monday through Friday.
I have always paid my utility bill by mail, but
I would like to have the City automatically deduct my utility
bill from my checking account or just pay it online.. Can the City do this?
Geneva has processes in place to handle either of these requests.
For automatic debit from your checking account, simply
print out and complete an Authorization Agreement and then
submit this form along with a cancelled check to the Finance
Department during normal business hours.
Or, if you prefer, you can also pay your utility bills online by clicking here.
Contact Tom Dahl,
the Finance Manager, with any questions.
I don't want to mail my City utility bill, but
I cannot get to City Hall by 5 p.m., what can I do?
The City has four utility payment drop boxes for CITY UTILITY
BILLS ONLY. If your payment is on time, you can drop it in
the box behind City Hall (enter off State Street), Fire
Station #2 at 2530 Fargo Boulevard, west of Randall Road, 1009 East State Street at the US Bank driveup, and in front of the Finance Office at 15 South First Street. Put your
check and payment stub in an envelope so they do not get separated.
I received a "Past Due Notification Letter", can I make payment Arrangements?
If you have received a "Past Due Notification Letter", payment arrangements can be made up until the due date listed on your past due notification letter. Once "third notice letters" have gone out of the office, payment arrangements will no longer be made.
Starting in April 2006, a Yellow tag will no longer appear on your door 24 hours before the City discontinues
utility services for non-payment. This will be replaced by a "third notice letter" which will be mailed to your billing address and will be yellow in color. You must pay the balance due indicated on the "third notice letter" by the time and date shown.
The guidelines are as follows:
Please pay in person, Monday through Friday, from 8:00 A.M. until 5:00 P.M. If you are writing a check, you will be required to provide a valid driver's license and a home phone number. The following fees will be charged to your account if past due payments are not satisfied:
A charge of $75.00 will be added to your current account balance if not paid by the date and time indicated on the "third notice letter."
An additional charge of $50.00 will be applied if not paid by 2:30 P.M. on the date indicated on the "third notice letter."
All balances and fees must be satisfied before utility services will be reinstated.
What if I have a dispute on my City utility bill?
Claims for adjustments on Utility accounts must be made by the next billing date.
Need help paying your utility bills? |
