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I received a yellow "Past Due Notification Letter," can I make payment arrangements?
Prior to receiving the yellow notice, you would have received a white “Past Due” letter indicating that you can make payment arrangements. However, upon receiving the yellow “Past Due” notice, no payment arrangements can be made. You are required to pay the balance due in full to prevent your utility service from being disconnected.


Payment in full (including penalties and reconnection fees) must be made in cash or credit card either by calling 630-232-0854 or in person at the Finance Office, 15 S. First St., Geneva, Monday through Friday 8 a.m. to 5 p.m.


Please do not pay online or use the drop boxes.

Finance Division

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1. How do I start and/or stop my utility (electric, water and sewer) service?
2. How do I pay for my utility bill?
3. I received a yellow "Past Due Notification Letter," can I make payment arrangements?
4. My utility service has been disconnected, what should I do?
5. What if I dispute a charge on my City utility bill?
6. What are the current electric rates?
7. What are the current water and sewer rates?
8. How do I check my water usage?
9. How do I check for water leaks?
10. Who are the utility service providers within City of Geneva?
11. What is the cost of recycling?
12. Who provides garbage pickup service?
13. What is the City of Geneva Giving Program?