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My utility service has been disconnected, what should I do?
The utility service can be reconnected if your utility account balance has been paid in full (including penalties and reconnection fees) with cash, money order or credit card. Checks will NOT be accepted. Payments can be made in person at the Finance Division office, 15 S. First St., or calling 630-232-0854.


The reconnection fees are as follows:
$75 is added to the current balance once you are scheduled for turn off. If service is reinstated between the hours of 2.30 p.m. and 11.59 p.m., an additional $75 will be added to your account. If service is reinstated between the hours of 12:00 a.m. and 6.59 a.m., on a Sunday, or on a designated City holiday, an additional $125 will be added to your account.


After business hours, payments can be made at the Geneva Police Department at 630-232-4736.

Finance Division

Show All Answers

1. How do I start and/or stop my utility (electric, water and sewer) service?
2. How do I pay for my utility bill?
3. I received a yellow "Past Due Notification Letter," can I make payment arrangements?
4. My utility service has been disconnected, what should I do?
5. What if I dispute a charge on my City utility bill?
6. What are the current electric rates?
7. What are the current water and sewer rates?
8. How do I check my water usage?
9. How do I check for water leaks?
10. Who are the utility service providers within City of Geneva?
11. What is the cost of recycling?
12. Who provides garbage pickup service?
13. What is the City of Geneva Giving Program?