Stay At Home Order 

Coronavirus - SpotlightThe Governor’s March 20 executive order calls for residents to stay home from 5 p.m. March 21 through April 7 to prevent the spread of COVID-19. People will be allowed to visit grocery stores, gas stations, doctor’s offices/hospitals, pharmacies, restaurants offering curbside service and their workplace if it is deemed essential by the Governor’s executive order. Taking walks outside or working in the yard also are permitted, but residents should maintain proper social distancing from others.

There have been many questions regarding whether a business is considered essential or if it must comply with the “Stay at Home” Order." The Illinois Department of Commerce and Economic Opportunity (DCEO) is available to answer those questions and has issued guidance on essential businesses & operations. Contact DCEO’s helpline by phone at 800-252-2923 to leave a message or by email. A helpful flowchart to determine if a business is essential or non-essential has been developed by DCEO. The Illinois Municipal League also provided essential business FAQs related to the Governor’s executive order.

City Offices Closed/Services Maintained

With the Governor’s announcement calling for Illinois residents to “stay at home” due to the coronavirus outbreak, Geneva’s City facilities will be closed to the public starting March 23. The City will continue to provide public safety and essential services to the community; however, due to reduced staffing levels, there may be a delay in responding to non-emergency inquiries.

Residents should call 911 in an emergency. Non-emergency concerns can be reported to the City online, or by calling Geneva City Hall at 630-232-7494. A City staff email directory is also available online.

Garbage/Refuse Services

Garbage, recycling and yard waste will be picked up as normal, however, there are some changes for other services.

Bulk/White Goods/Electronics Recycling

Lakeshore has officially suspended the collection of bulk and white goods as well as its curbside electronics recycling until further notice. Bulk items are objects that are too large to fit into a garbage cart or can, such as a mattress or furniture; white goods are appliances. Lakeshore crews will not pick up these items – even if a refuse sticker is attached – set out with garbage.

Brush Collection

Kramer Tree Specialists, the City’s brush collection vendor, still plans to conduct its monthly pickups as normal beginning in April.

Household Hazardous Waste

Kane County has suspended its regional household hazardous waste front door collection service, which Geneva is a participating partner. For more information, visit the County’s website.

Utility Billing

Residents can pay utility bills online, by calling the City’s Finance Division at 630-232-0854, U.S. Mail or utilizing one of the City’s dropboxes (please no cash). The City also is voluntarily suspending disconnections for customers who cannot pay and waiving new late payment charges until further notice.

Please note, the City will not be reading meters due to the pandemic. Until further notice, the City’s Finance Division will be issuing estimated reads for all customers who do not have electronic (ERT) meters that automatically transmit data to the City.

Daily Fee Parking/Train Depot Closed

The City announced daily fee parking in the City’s Third Street Commuter Parking Deck and downtown commuter parking lots will be free until further notice. Signage was posted late March 15 informing commuters and downtown visitors of the change. There will be no refunds for quarterly permit parking.

Union Pacific has closed Geneva’s Metra station effective March 27 until further notice. Signage will be posted at the train depot.

Building Permits/Development Applications

The City’s Community Development Department is reviewing permits and development applications, but turnaround times may be delayed due to reduced staffing levels. Please review the department’s submission requirements. Questions can be directed to the City’s Building Division at 630-262-0280.

Parks Open But Playgrounds Closed

Per the Governor’s Executive Order, the Geneva Park District has closed all playgrounds and playground structures. If you go outdoors for a walk or run at a park (or anywhere) - use social distancing. Below is a great infographic from the National Recreation and Park Association. Visit the Park District’s website for more details and the latest recreational updates. 

Social Distancing In Parks

City Meetings

All future City Council, Committee of the Whole and advisory board meetings have been canceled for the remainder of March. Residents can stay tuned to the City’s website for status updates on April meetings.


The Geneva French Market start date has been postponed until at least mid-May. The Geneva Chamber of Commerce’s citywide garage sale has been rescheduled to Aug. 7-8.

Temporary Business Accommodations

The Governor announced that all restaurants and bars throughout Illinois will be closed for dine-in service starting March 16. Businesses can maintain drive-thru, curbside pickup and delivery service. Read the Governor’s Executive Order for further details.

During the statewide coronavirus public gathering restrictions, the City has issued temporary accommodations to assist Geneva’s restaurants.

Parking and sign regulation enforcement has been relaxed for restaurants and merchants to utilize public parking spaces for curbside pickup operations. The City also will delay the due date of liquor license renewal applications and fees from April 1 to May 1 without proration or penalty.

The City has provided a full listing of temporary municipal business accommodations as well as links to state and federal agencies offering useful information and financial assistance for businesses with an online fact sheet. The Geneva Chamber of Commerce also is maintaining a list of open restaurants during the pandemic.

Public Works PSA

Disinfecting wipes, regular wipes, baby wipes, paper towels and like items are not to be flushed down the toilet. Around the country, sewer systems are getting clogged and causing major problems. These wipes must be disposed of in the garbage because they do not break down in the sewer system. Let us all work together to make sure the City’s municipal service continues to operate.

Last Updated: March 27, 2020

Across The Region

The City continues to monitor the latest Coronavirus updates from the Centers for Disease Control, the Illinois Department of Public Health and Kane County Health Department. People are encouraged to stay home, follow social distancing guidelines and avoid large gatherings.

Even with the spread of the virus locally and across the country, health experts are asking the public to stay calm and educate themselves about the facts. In that effort, the City has highlighted resources from the three health agencies.  

Illinois Department of Public Health

For General Questions

Hotline: 800-889-3931

Email IDPH

IDPH website

Centers For Disease Control

CDC Updates

Subscribe For Email Alerts

CDC website

Kane County Health Department

KCHD website

Northwestern Medicine Delnor Hospital

To protect the health and safety of physicians, nurses, staff and patients, temporary ‘tent-like’ structures have been constructed at many Northwestern Medicine hospitals, including Delnor Hospital in Geneva. The structures, next to a hospital emergency department, provide the necessary temporary space to expeditiously and safely screen patients prior to entering the Emergency Department. A second structure on the hospital campus provides the capability for remote COVID-19 testing. These sites are intended for patients appropriately assessed and referred by a Northwestern Medicine physician. These sites are not intended for walk-ups or non-referred patients.
Individuals who are concerned that they may have COVID-19 should call their physician’s office first before visiting to prevent the spread of COVID-19. Northwestern Medicine has a hotline for COVID-19 questions at 312-472-6843. Updated information regarding COVID-19 can also be found on Northwestern Medicine’s website.

The following are ways to support Delnor Hospital and staff:

Individual monetary donations 
Corporate donations 
Supply donations 
Non-supply donations (including meals for staff)