Power Restored

Powering Up

Geneva owns and operates its own electric utility, and we take great pride in providing reliable electric service to our residents and businesses. However, like all utilities, we are susceptible to outages caused by bad weather, animals, equipment issues and more.

This blog is designed to provide updates on what caused outages after service has been restored. Large-scale power outage updates will be posted in real-time on the City's Alert Center on the our website homepage. Customers can subscribe to receive these updates via Notify Me.

People looking to report outages to the City should call the Public Works Electric Division at 630-2321503 during normal business hours and the Police Department at 630-232-4736 after-hours, weekends and holidays. The City's online request tracker system and social media accounts are not monitored 24 hours a day.

Nov 15

[ARCHIVED] Public Works - Cemetery Plot Assistance

The original item was published from November 15, 2018 11:24 AM to December 1, 2019 12:00 AM

I wanted to let you both know how very helpful and kind Barb Nicoloff in Public Works was today.

My father is suffering with cancer, and we are not sure how much longer we will have him so we are getting things in order.

Mom had miss-placed the documents for their cemetery plots in Oak Hill, and she wasn't even sure where the plots were. Of course they bought them more than 30 years ago.

So I called and spoke with Barb. There was nothing in the system referencing my parents so Barb searched the old records and found the papers. Mom's name was spelled differently in a couple spots on the form and when Barb called me back to ask the correct spelling I was unavailable. So she googled my name and found my parents as relatives. By the time I called her back, she had it all set and the correct information in the system.

She went above and beyond to help and was so nice through the whole process.

I just wanted to let you know what a great job she did.