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Nov 27

[ARCHIVED] Nov. 26 - Blizzard Power Outages

The original item was published from November 27, 2018 4:13 PM to February 1, 2019 12:10 AM

Power Outage
A blizzard producing around 8 inches of heavy, wet snow led to power outages impacting 5,144 Geneva customers Nov. 25-26.

ComEd Drops Service To Substations
The vast majority of customers, 5,114 to be exact, lost electricity at 2:55 a.m. Nov. 26 after ComEd's power lines dropped service to Geneva's South Street and Keslinger Road substations. These two substations serve the Randall Square and Eagle Brook subdivisions as well as neighborhoods along Kaneville Road and Western Avenue.

The Public Works Department was able to restore service by switching electric loads to the Peyton Street and Delnor substations. Power was back online for South Street customers by 4:33 a.m.and Keslinger Road customers between 4:41 to 5:20 a.m.

Tree Damage
The remaining 30 customers lost power due to downed trees and limbs that fell due to heavy snow, damaging either wires or electric poles. Many of these disruptions required extended repair times, and the City received additional manpower from the neighboring area to make these fixes.

Dunstan Road Area
  • Outage Occurred: 10:30 p.m. Nov. 25
  • Cause: Struck electric lines
  • Number of customers: 17
  • Resolution: Crews cleared the down tree and repaired the electric lines. Service was restored at 4:05 p.m. Nov. 26.

Hawthorne Lane Area
  • Outage Occurred: 11:30 p.m. Nov. 25
  • Cause: Struck electric lines
  • Number of customers: 10
  • Resolution: Crews cleared the down tree limbs and repaired the electric lines. Service was restored at 3 p.m. Nov. 26.

Fargo Boulevard
  • Outage Occurred: 3:10 a.m. Nov. 26
  • Cause: Tree broke electric pole, damaged lines
  • Number of customers: 1
  • Resolution: Crews replaced the broken pole and repaired the wire. Service was restored at 9 p.m. Nov. 26.

Wall & Garfield Streets
  • Outage Occurred: 10:50 a.m. Nov. 26
  • Cause: Tree limb fell through electric lines
  • Number of customers: 2
  • Resolution: Crews repaired the lines. Service was restored at 3:30 p.m. Nov. 26.

As a reminder, residents who experience a power outage after-hours should report the incident to the Geneva Police Department non-emergency number at 630-232-4736. The front desk will then dispatch the on-call Public Works Electric Division personnel to respond to the problem. Depending on the size of the outage, people may not be able to get through to the Police Department on the first attempt due to heavy call volume. While we understand that may be frustrating, there is a good chance the reason for the busy signal is because neighbors are reporting the same outage to our staff.

The City's online "Report A Concern" online system and social media accounts are not monitored 24 hours a day. Reporting after-hours outages on these avenues are not the most effective tools to notify our staff of a power outage.

Thank you for everyone's patience as crews were busy handling significant storm-related damage.