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Geneva owns and operates its own electric utility, and we take great pride in providing reliable electric service to our residents and businesses. However, like all utilities, we are susceptible to outages caused by bad weather, animals, equipment issues and more.

This blog is designed to provide updates on what caused outages after service has been restored. Large-scale power outage updates will be posted in real-time on the City's Alert Center on the our website homepage. Customers can subscribe to receive these updates via Notify Me.

People looking to report outages to the City should call the Public Works Electric Division at 630-2321503 during normal business hours and the Police Department at 630-232-4736 after-hours, weekends and holidays. The City's online request tracker system and social media accounts are not monitored 24 hours a day.

Apr 22

[ARCHIVED] Public Works Department - Kite Stuck In Tree

The original item was published from April 22, 2020 10:43 AM to May 1, 2021 12:00 AM

A Geneva family was flaying a kite in an open lot near Meadows and Cheever Avenue when the kite broke and became tangled up in a parkway tree. The family thought the wind would eventually blow the kite out of the tree but to no avail. The father emailed the Geneva Public Works Department if the kite could be rescued whenever crews happened to have a boom truck in the area.

Public Works removed the kite, but another issue pulled crews away before they could return it directly to the family. The kite was left in the Public Works entry lobby, which the family was able to access without fully entering the building.

In email to City staff, the boy's father wrote to the Public Works director, "You and your crews rock!!! Our son feels so bad this happened. It was his birthday weekend. I'll swing by. Thanks again and stay healthy."