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Powering Up

Power Restored
Reporting Outages
Normal business hours
Public Works Electric Division at 630-232-1503

After-hours, Weekends, Holidays
Police Department at 630-232-4736.
Online requests & social media accounts are not monitored 24 hours a day.

Geneva owns and operates its own electric utility, and we take great pride in providing reliable service to our community. However, like all utilities, we are susceptible to outages stemming from bad weather, animals and more. This blog is designed to provide updates on what caused outages after service has been restored. Large-scale incidents will be posted in real-time on the City's website homepage. Subscribe for "Community Alerts" via Notify Me.

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Nov 23

Nov. 20 South Street Substation

Posted on November 23, 2020 at 2:18 PM by Kevin Stahr

Power Outage
About 465 Geneva customers lost power at 4:48 p.m. Nov. 20 after one of the feeds to the City's South Street substation tripped. 

Impacted customers were located within the perimeter of Burgess Road to Cambridge Drive from South Street to Pepper Valley Drive. Geneva's Public Works Department crews patrolled the line and closed the circuit, restoring service at 5:33 p.m.

As a reminder, residents should call the Geneva Police Department's non-emergency phone number at 630-232-4736 to report power outages taking place after-hours and on the weekends. Police will dispatch the on-call Public Works Electric Division staff to respond to matter.

As an FYI, the City's online request tracker and social media accounts are not monitored 24 hours a day.