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Powering Up

Power Restored
Geneva owns and operates its own electric utility, and we take great pride in providing reliable electric service to our residents and businesses. However, like all utilities, we are susceptible to outages caused by bad weather, animals, equipment issues and more. This blog is designed to provide updates on what caused outages after service has been restored. Large-scale incidents will be posted in real-time on the City's Alert Center on the our website homepage. Customers can subscribe to receive these updates via Notify Me.

Reporting Outages
Normal business hours
Public Works Electric Division at 630-2321503

After-hours, Weekends, Holidays
Police Department at 630-232-4736. FYI, our online request tracker system and social media accounts are not monitored 24 hours a day.

Jan 19

[ARCHIVED] Scheduled Power Outages Needed To Complete Geneva East Underground Cable Replacement

The original item was published from January 19, 2021 5:27 PM to August 1, 2021 12:00 AM

With 99% of the Geneva East Subdivision underground cable replacement project completed, the City's contractor will be scheduling temporary power outages in the near future to connect residents to the new equipment.

Utility Dynamics has installed conduit through utility easements and public right-of-way starting last summer. Electrical transformers, pedestals and street lights also have been replaced. The contractor will now be energizing and connecting homes in the coming weeks.

Scheduled power outages will last 1 to 2 hours per home, and impacted residents will receive a notification two days in advance.

The underground cable replacement should be substantially completed in January with final landscape restoration taking place this spring.

More information, including a project map, can be found on the City's construction web page.