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Powering Up

Power Restored
Geneva owns and operates its own electric utility, and we take great pride in providing reliable electric service to our residents and businesses. However, like all utilities, we are susceptible to outages caused by bad weather, animals, equipment issues and more. This blog is designed to provide updates on what caused outages after service has been restored. Large-scale incidents will be posted in real-time on the City's Alert Center on the our website homepage. Customers can subscribe to receive these updates via Notify Me.

Reporting Outages
Normal business hours
Public Works Electric Division at 630-2321503

After-hours, Weekends, Holidays
Police Department at 630-232-4736. FYI, our online request tracker system and social media accounts are not monitored 24 hours a day.

Oct 17

[ARCHIVED] MetroNet Construction Starting This Fall

The original item was published from October 11, 2017 2:10 PM to September 16, 2019 3:09 PM

MetroNet Construction Yard Sign
Geneva residents will have a new option for their cable television, Internet and phone service coming in the future.

MetroNet will begin installing fiber optic cable and infrastructure in utility easements throughout the City during the next two years after the Geneva City Council approved a cable television franchise agreement with the company in September. These easements are typically a strip of land running along the street, the sidewalk, the rear lot line or between two lots.

MetroNet will start constructing its fiber network in late October or early November in the Pepper Valley and the northern half of the Fisher Farms subdivisions on the Geneva’s west side, pending permit approval from the City.

MetroNet will notify residents three times prior to construction commencing in their neighborhood. The company will send a letter several weeks beforehand and then a postcard as the project start date draws closer. Yard markers posted on property serve as the final reminder to alert people that crews will begin installing underground and aerial equipment in the next few days. Each neighborhood will take about six to eight weeks to complete.

Once construction is finished, MetroNet will restore parkways where digging has occurred. Residents are then encouraged to water the impacted areas following the grass repairs.

MetroNet has created a construction website, where residents will find a project overview, construction map, FAQs and an avenue to submit questions online. Residents also can make inquiries by calling MetroNet at 877-386-3876.

MetroNet will announce future construction locations in the coming months. After the fiber network has been installed, people will have the option to sign up for MetroNet’s television, Internet and phone plans or maintain their existing services with their current provider.