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Powering Up

Geneva owns and operates its own electric utility, and we take great pride in providing reliable electric service to our residents and businesses. However, like all utilities, we are susceptible to outages caused by bad weather, animals, equipment issues and more.

This blog is designed to provide updates on what caused outages after service has been restored. Large-scale power outage updates will be posted in real-time on the City's Alert Center on the our website homepage. Customers can subscribe to receive these updates via Notify Me.

People looking to report outages to the City should call the Public Works Electric Division at 630-2321503 during normal business hours and the Police Department at 630-232-4736 after-hours, weekends and holidays. The City's online request tracker system and social media accounts are not monitored 24 hours a day.

Nov 03

[ARCHIVED] Public Works Department: Note Of Appreciation

The original item was published from November 4, 2017 to July 1, 2018 12:15 AM

Too often people don’t take the time to say thank you. I tend to be in that group, however today I am taking the time.

I’ve lived in Geneva over 25 years. I love my neighborhood and my surroundings. There had been a slow water leak in the main water system behind my house. This was the first time I had met Bob Van Gyseghem and Elton Orozco.

My home was built in 1955 and has many mature trees on the lot. As fate would have it, right where the small leak was occurring is where a beautiful, 50 year old white birch is sitting. Bob and Elton found a way to not having to kill this tree in repairing the water main in the back yard.

This “process” of looking at options, developing a plan, coordinating with neighbors, hiring a contractor, took some time. Throughout this process the level of communication and professionalize was “bar none.”
Elton remained on site for multiple days ensuring the repair was meeting expectations and making himself available to the neighbors in the construction area. This included the rain.

Again, I just wanted to say I’m grateful for the professionalism and willingness to listen to the concerns of the homeowner. Thanks again Bob and Elton.


Greg Cornwell