Power Restored

Powering Up

Geneva owns and operates its own electric utility, and we take great pride in providing reliable electric service to our residents and businesses. However, like all utilities, we are susceptible to outages caused by bad weather, animals, equipment issues and more.

This blog is designed to provide updates on what caused outages after service has been restored. Large-scale power outage updates will be posted in real-time on the City's Alert Center on the our website homepage. Customers can subscribe to receive these updates via Notify Me.

People looking to report outages to the City should call the Public Works Electric Division at 630-2321503 during normal business hours and the Police Department at 630-232-4736 after-hours, weekends and holidays. The City's online request tracker system and social media accounts are not monitored 24 hours a day.

Nov 04

[ARCHIVED] Public Works Department: Water Valve Shutoff

The original item was published from November 5, 2017 to September 20, 2018 2:59 PM


I am sending this email to thank you and your team for the support provided to our Business operations Friday 8/4/2017 and yesterday, 8/7/2017. We experienced a critical failure of a pipe feeding our fire protection system and were unable to determine the shut-off valve to the supply loop. Your team worked with my maintenance team and our Fire System vendor to locate this critical valve, making it possible to achieve repairs and keep our business operational.

Your team exhibited amazing patience and professionalism in the efforts to support our business, and it is obvious to me that your team is a valued asset to our community!

Thank you,

Jeffrey Toland
Director of Distribution
Global Supply Chain Operations