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The original item was published from 11/6/2013 9:08:00 AM to 12/1/2013 12:05:00 AM.

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Posted on: October 31, 2013

[ARCHIVED] Utility Bill Update: Software Transition Causes Delays

Our transition to a new utility software platform is complete, but the process has caused delays in mailing out monthly utility bills in October and early November.

Customers normally billed on the 15th, 22nd and 30th of each month were expected to receive their bills on Oct. 23, Nov. 1 and Nov. 6 respectively. Bills normally sent out on the 6th of each month will likely be mailed Nov. 7.

The due dates have been adjusted accordingly to give customers the same amount of time to pay their bills. We apologize for the inconvenience and appreciate everyone's patience. If you have questions, please call the City's Finance Division at 630-232-0854 or email them at

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