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The original item was published from 10/31/2013 9:36:47 AM to 10/31/2013 9:41:02 AM.

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Posted on: October 31, 2013

[ARCHIVED] Utility Bill Update: Software Transition Causes Delays

Our transition to a new utility software platform is complete, but the process has caused delays in mailing out monthly utility bills in October.

Customers normally billed on the 15th and 22nd of each month were expected to receive their bills on Oct. 23 and Nov. 1 respectively. Bills normally sent out on the 30th of each month also will be delayed.

The due dates have been adjusted accordingly to give customers the same amount of time to pay their bills. We apologize for the inconvenience and appreciate everyone's patience. If you have questions, please call the City's Finance Division at 630-232-0854 or email them at

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