An underground cable (outside of Geneva) that provided power to two of our substations failed Feb. 18 leaving 3,239 west side customers without electricity for about an hour. So what is the best way to report this type of outage to the City?

First, check to see if your neighbors have power or if the street lights are still working. If they are, check your electrical panel for a blown fuse or tripped circuit breaker.

If the power still is out during normal business hours, call the Geneva Public Works Department Electric Division at 630-232-1503 or report the concern online via our website or via our mobile app. Take note Public Works is open between 7 a.m. and 4 p.m. Monday to Friday.

If the outage occurs after-hours or on the weekend, call the Geneva Police Department non-emergency number at 630-232-4736. Police will report the outages to the Electric Division. This is more effective than using our online request tracker system or social media accounts, which are not monitored 24 hours a day.

Last weekend, more than 45 online requests came in via request tracker and social media. We certainly understand the convenience of technology, but your cooperation after-hours can help us pinpoint problems and potentially resolve problems faster.