2. Survey
   Please read the following statements and select one answer per statement.
4. Staff clearly explained the application requirements and review procedures.*

   1. Excellent
   2. Good
   3. Average
   4. Fair
   5. Poor
   6. Not Applicable
6. Staff answered your questions*

   1. Excellent
   2. Good
   3. Average
   4. Fair
   5. Poor
   6. Not Applicable
8. Staff was accessible.*

   1. Excellent
   2. Good
   3. Average
   4. Fair
   5. Poor
   6. Not Applicable
10. Staff offered pertinent advice.*

    1. Excellent
    2. Good
    3. Average
    4. Fair
    5. Poor
    6. Not Applicable
12. Staff demonstrated professional expertise.*

    1. Excellent
    2. Good
    3. Average
    4. Fair
    5. Poor
    6. Not Applicable
14. Staff review comments and/or responses were provided in a timely manner.*

    1. Excellent
    2. Good
    3. Average
    4. Fair
    5. Poor
    6. Not Applicable
16. Staff was courteous throughout.*

    1. Excellent
    2. Good
    3. Average
    4. Fair
    5. Poor
    6. Not Applicable
18. Overall, how would you rate our customer service?*

    1. Excellent
    2. Good
    3. Average
    4. Fair
    5. Poor
    6. Not Applicable
20. What did you like best about our customer service?
22. How could we improve our customer service?
Leave This Blank:


24. 1. Receive an email copy of this form.
25. Email address

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