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The City of Geneva requires a minimum notification period of two business days to start and/or stop utility service. There are two ways you can start/ stop your utility service:
• Submit an online form to the City; or
• Visit the Finance Division office at 15 S. First St. Business hours are 8 a.m. to 5 p.m. Monday to Friday.
You will be required to pay a refundable security deposit upon completion of the application process which is refunded upon completion of two-year period of good payment history. A letter will be sent to the new address requesting payment of the utility deposit.
The City of Geneva offers the following methods:• Online through the City’s secure website via credit card (Visa, MasterCard, Discover and American Express)• Sign up for automatic payment via bank account• Mail your check payment to City of Geneva, Dept #8050, P.O. Box 87618, Chicago, IL 60680-0618• Place your payment in envelope at any drop box by 7.30 a.m. at any of the locations:i.Behind City Hall – 22 S. First St. (enter off State Street)ii. Fire Station No. 2 – 2530 Fargo Blvd.iii. Fire Station No. 1 – 200 East Side Drive• In a drop slot outside of Finance Division office – 15 S. First St.• In person at the Finance Division office, 15 S. First St.; Monday to Friday 8 a.m. to 5 p.m.• Call the Finance Division at 630-232-0854
Payment in full (including penalties and reconnection fees) must be made in cash, cashier's check, money order or credit card either by calling 630-232-0854 or in person at from 8 a.m. to 5 p.m. Monday through Friday at the Finance Office, 15 S. First St., Geneva.
Please do not pay online or use the drop boxes.
The reconnection fees are as follows:$75 is added to the current balance once you are scheduled for turn off. If service is reinstated between the hours of 2.30 p.m. and 11.59 p.m., an additional $75 will be added to your account. If service is reinstated between the hours of 12:00 a.m. and 6.59 a.m., on a Sunday, or on a designated City holiday, an additional $125 will be added to your account.
After business hours, payments can be made at the Geneva Police Department at 630-232-4736.
The City of Geneva provides and bills for electric, water, wastewater utility services provided within City boundaries. (Mill Creek subdivision is not located within City of Geneva boundaries).
The other utility service providers are:• Nicor Gas• Lakeshore Recycling Systems (Trash & Recycling)• AT&T• Comcast• MetroNet
Recycling is provided at no cost to the resident. It is collected each week by Lakeshore Recycling Systems. If you should need a recycling cart, please contact Lakeshore at 630-581-8650 or via email.
Weekly garbage pickup service is provided by Lakeshore Recycling Systems. Learn more about the refuse services offered to Geneva residents.