Water Meter Q & A

Water Meter Replacement Program

Water Meter Replacement Program Questions and Answers

Q -       Why is theCity of Geneva replacing all of the water meters?

A -       Most of the older water meters have beenin service at least 10 years and have exceeded their expected life. The City isupgrading the system to Automated Meter Reading which will improve efficiency,no longer needing meter readers to manually enter the reads.

Q -       My valve is leaking now that my water meterhas been replaced? What do I do?

A -       Per city ordinance the City of Geneva isonly responsible for the Water Meter itself. The valves on either side of theWater Meter are part of the homeowners plumbing and responsibility.

Q -       Does the new Water Meter transmit anypersonal information?

A -       No, the only information sent to thenetwork is the current meter read associated with your water meter.

Q -      What is the difference between the newWater Meter and the old Water Meter?

A -       The old water meter has moving parts thatturn and generate a pulse to an outside remote that must be manually read by citystaff entering your property. The new Water Meters have no moving parts and canbe read remotely.

Q -       How much will this cost me to replace myWater Meter?

A -       Nothing, the City of Geneva owns andmaintains the Water Meters.

Q -      How much room will the Water MeterTechnician need to replace the old meter?

A -       The Technician will need enough room forhimself, tools, and to be able to reach the valves on each side of the WaterMeter and be able to put a dish pan underneath to collect any water.