2. Update Utility Account Information
   This form is to update the information on an active utility account. This form is to not be filled out to start or stop service. If you have any questions, please contact the Finance Department at 630-232-0854.
4. Filer Email Address*
5. Filer Phone Number*
7. Filer First Name
8. Filer Last Name
9. Relationship to Utility Account Holder
13. Service Address*
14. Utility Account Number
18. Update Account Fields

    Please select all of the fields that you would like to update

    1. Change and update name on the account.
    2. Change and update phone number.
    3. Change and update email address.
    4. Change and update billing address.
    5. Auto-Pay Information
    6. Update something else
20. First Name/Business Name/Organization Name
21. Last Name
23. Billing Information

    1. eBilling: Electronic Bill Option
    2. Mail my bill to my service address
    3. Mail my bill to another address
25. By checking this box, I agree to opt out of receiving a monthly paper utility bill and will receive a monthly notification through e-mail to view my utility bill on the City of Geneva utility bill portal. I confirm the e-mail address I provided under “Utility Account E-Mail” is valid and correct. I understand that I will receive an e-mail with a link to verify and confirm my account once my utility account is established.*

    1. I agree to the eBilling Agreement.
27. Mailing Address
29. City
30. State
31. Zip
33. Phone Number
34. Type of Phone

    1. Landline
    2. Cellphone
36. Email Address

    You can also update your email address by logging into your account and clicking "eBill Enrollment".

38. Update something else?
42. Update Automatic Payment Information*

    If you are enrolled in Automatic Reoccurring Payments, you will be able to cancel and re-enroll with updated payment information on our utility billing portal (www.geneva.il.us/1535)  under "Payments > Credit Card Enrollment". You will be able to sign up with an eCheck or card payment. You will be able to manage this auto-pay on the portal. For further instructions, please view the "Set Up Reoccurring Payments" instructional guide.

    If you are enrolled in our grandfathered Bank Drafting auto-pay system, you cannot enter new automatic payment information on the portal. Please select "I am enrolled in bank drafting" option below to select when to end the grandfathered auto-pay on file. Once your bank draft is ended, you will have access to enroll in auto-pay through the portal.

    1. I am enrolled in reoccurring payments and will update my autopay on the portal.
    2. I am enrolled in bank drafting.
44. Bank Draft Cancel Date

    Please select an option on when to cancel the grandfathered auto-pay on file.

    1. Immediately - Cancel autopay as soon as possible. I acknowledge that any current balance due will need to pay manually. I understand that I am providing a minimum of 5 day prior to a scheduled due date of this cancelation.
    2. After Current Bill Due Date - Cancel autopay after the current bill due date. I acknowledge that the current autopay on file will continue until the current bill due date.
46. Updating Auto-Pay Information*

    1. By checking this checkbox, I agree and understand that I am providing written consent to terminate the current automatic payment on file for the utility account listed above on this form within a minimum of 5 days notice prior to a scheduled due date.
50. Reason for Request*
Leave This Blank:


51. 1. Receive an email copy of this form.
52. Email address

    This field is not part of the form submission.

53. Submit

* indicates a required field