The Illinois Environmental Protection Agency (IEPA) requires every water supplier to implement a comprehensive cross-connection control program for the elimination of existing cross-connections and prevention or protection from all future cross-connections. Regulations are in place to protect drinking water systems.

A cross-connection is a point in a plumbing system where it is possible for a nonpotable substance to come into contact with the drinking water supply. Common examples of cross-connections
include a garden hose submerged in a pesticide mixture, a piped connection providing potable feed water to an industrial process, such as a cooling tower, or a submerged outlet of an irrigation system. Connections to firefighting equipment are other very common cross-connections.

A requirement of the IEPA program is to conduct a survey of all water customers every three years. Geneva water customers will receive a survey postcard in the mail soon, if not already.

Customers can follow the directions on the postcard to complete a survey. There is no cost and it takes only a few minutes to finish. Surveys should be completed within 30 days of receipt of the postcard.

Geneva is utilizing the services of Aqua Backflow from Elgin to assist with program operations, including the survey. The company specializes in cross-connection control program management. For customers who have or require backflow protection, they may be also notified for compliance (testing, repairs, or installations) by Aqua Backflow. Questions can be directed to Aqua Backflow by calling 847-742-2296 or sending an email.

Geneva’s cross-connection control program is designed to safeguard public health. The City asks for the public's cooperation with our program, its enforcement, and any requests for information that comes from Aqua Backflow or City staff.

Residents with additional questions can contact the Geneva Public Works Department Water Division at 630-232-1551.