Geneva residents now have an upgraded way to report non-emergency service concerns thanks to the City’s new SeeClickFix online portal.

The enhanced system allows residents to submit requests for tree trimming, streetlight outages, potholes and dozens of other categories seamlessly from a computer or mobile device.

Users can choose their request type, pinpoint a location on an interactive map, attach photos, and track the progress of their case from submission to completion. The system also notifies users if a similar request has been submitted, allowing them to follow the existing case.

The portal can be accessed in several ways:

• Click the “Report A Concern” button on the City’s website
• Visit the portal directly at www.geneva.il.us/scf
• Download the SeeClickFix mobile app and select Geneva, IL as the destination

Mobile app users will be directed to City’s customized “Go Geneva” interface, which becomes the default screen for future visits. In addition to reporting concerns, app users can access the City’s most popular website features, including community alerts, City news, utility bill payments, community events, road work updates, local business directory, job postings and much more.

Reminder

Online requests will be routed directly to the appropriate City departments for review. Residents should note SeeClickFix is intended for non-emergency requests and is not monitored 24 hours a day.

People should always call 911 for emergencies. The best way to report power outages, water main breaks and other matters requiring a more urgent response from the City after-hours, weekends and holidays is to call the Geneva Police Department non-emergency number at 630-232-4736. Police will then dispatch the on-call City staff personnel to investigate the problem.