Water Meter Replacement Program

Water Meter Replacement Program

·        Phase: Replacements in progress

·        Location: Citywide

·        Start Date:  2011

·        Completion Date: 2021 (estimated)

·        Next Step: Citywide installation of new meters

The City’s Water Division is in the process of replacing all of the8,500 water meters within the City as part of its multi-year Water Meter Replacement Program. The water meters to be replaced have been in service for at least 10 years and have reached the end of their useful lives.

How They Work

The new water meters will operate differently than the old meters. Older meters currently have a flow chamber that turns as water flows through it and generates a pulse to an outside remote changing the numbers on the outside reading remote. Old meters are currently manually read along with the Electric Meters by a part time meter reader. All of the new water meters in Geneva will have a transmitter called an ERT that will transmit the meter readings on a licensed radio frequency over a short distance to a data base accessed only by authorized City staff. This technology has improved the efficiency of the meter reading program.

When your water meter is set to be replaced, you will receive a letter from the City requesting a meter replacement appointment.

What to Expect
During this appointment, a Water Division customer service representative will visit your home to replace the water meter, free of charge. Each appointment takes about30 minutes to complete, during which the water will be shut off for about 15minutes. Appointments may be scheduled between the hours of 7:15 a.m. and 2:15p.m., Monday through Friday.

More Questions

The City sincerely appreciates your help in making this project a success. For questions about the City’s Water Meter Replacement Program, please contact the Water Division at 630-232-1551.