FAQs • Geneva, IL • CivicEngage

I am new to the area. How do I apply for electric service?: If you are moving to Geneva, you can fill out an online form or stop by the City’s Finance Department, 15 S. First St. FYI, starting service requests by phone will no longer be accepted.

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Electric

1. Who is my electric utility provider?: The City of Geneva Public Works Electric Division is a municipally-owned utility that provides you with reliable and affordable energy. The Electric Division can be reached at 630-232-1503.

2. Who do I call about a problem with my electric service?: Contact the Public Works Electric Division at 630-232-1503 Monday to Friday from 7 a.m. to 3:30 p.m.
For emergency calls after hours, please call Geneva Police Department's non-emergency number at 630-232-4736.

3. I am new to the area. How do I apply for electric service?: If you are moving to Geneva, you can fill out an online form or stop by the City’s Finance Department, 15 S. First St. FYI, starting service requests by phone will no longer be accepted.

4. I am moving. How do I discontinue my electric service?: We are sorry to see you move. Residents can discontinue service by filling out an online form or stopping by the City’s Finance Department, 15 S. First St. FYI, discontinuing service requests by phone will no longer be accepted.

5. Who can answer a question about my utility bill?: Contact the City of Geneva Finance Department, 15 S. First St., by calling 630-232-0854.

6. Who do I call to report a power outage, dim or flickering lights?: Contact the Public Works Electric Division at 630-232-1503 Monday to Friday from 7 a.m. to 3:30 p.m.
For emergency calls after hours, please call the Geneva Police Department's non-emergency number at 630-232-4736.

7. Who do I call to report a problem with a street light out or turning on and off?: Contact the Public Works Electric Division at 630-232-1503, Monday to Friday from 7 a.m. until 3:30 p.m. After hours, you can leave a voicemail message for the Electric Division. Street lighting requests also can be reported to the City online.

8. Does the City of Geneva offer energy incentives or rebates?: No rebates are offered. However, the City provides a return of money to the customer by offering the lowest possible electric rates while keeping their services safe and reliable.

9. What do I do about solicitations to switch energy providers?: You may have received a call or mailing from various energy providers. The City of Geneva owns and operates its own municipal electric system. Therefore, other energy providers cannot provide electric service to Geneva residents or businesses. Investor-owned utilities, such as ComEd are required to allow third party suppliers to offer their services to customers within their service territory. If you have any further questions, please contact the City's Electric Division at 630-232-1503.

10. Who do I call to report a problem with a traffic signal?: The traffic signals are the responsibility of the Illinois Department of Transportation or the Kane County Division of Transportation. To report a traffic light outage, please call Geneva Police Department's non-emergency number at 630-232-4736.

11. Do I need to inform anyone when I want to do a landscape project that requires digging?: Yes. Anyone planning to do an outdoor project that requires any type of digging, regardless of depth or project size, should call JULIE at 800-892-0123 or 811 before they or their contractor begins to dig. The type of projects that require a call to JULIE include; decks/patios, fences, trees/shrubs, mailbox, swing sets, room additions, gardens, fountains, swimming pools, tents and landscaping.

12. I live in Mill Creek. Who do I contact regarding electric service?: Mill Creek is located outside the City of Geneva's corporate boundary limits and does not provide electric service to this subdivision. Mill Creek residents receive electricity from ComEd, which can be reached at 800-334-7661. For other services, please visit Kane County's Mill Creek SSA web page.