How do I pay for my utility bill?

The easiest way to make a payment is using the City’s secure portal. Customers can use a credit card (Visa, MasterCard, Discover, and American Express) to pay their bill immediately, schedule a payment or set up reoccurring payments.

The portal also accepts eCheck transactions, which are similar to autodraft but these one-time payments can be managed by the customer.

For those looking for other options outside of online payments, customers can:

  • Mail a check payable to the City of Geneva, Dept. #8050, P.O. Box 87618, Chicago, IL 60680-0618
  • Visit the Finance Department, which is open from 8 a.m. to 4:30 p.m. Monday to Friday
  • Call the City's interactive voice response system at 877-875-2709 (have your account number ready)
  • Place a check in an envelope at any City dropbox by 7.30 a.m. at the following locations:

    1. Behind City Hall – 22 S. First St. (enter off State Street and proceed south towards James Street)
    2. Fire Station No. 1 – 200 East Side Drive
    3. Fire Station No. 2 – 2530 Fargo Blvd.
    4. Drop slot outside of the Finance Department, 15 S. First St.

Show All Answers

1. How do I start and/or stop my utility (electric, water and sewer) service?
2. How do I pay for my utility bill?
3. I received a yellow "Past Due Notification Letter," can I make payment arrangements?
4. My utility service has been disconnected, what should I do?
5. What if I dispute a charge on my City utility bill?
6. I made a payment through my bank's Online Bill Pay service. Why did I receive a late penalty?
7. What are the current electric rates?
8. What are the current water and sewer rates?
9. How do I check my water usage?
10. How do I check for water leaks?
11. Who are the utility service providers within City of Geneva?
12. What is the cost of recycling?
13. Who provides garbage pickup service?