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If you have a discrepancy on your bill, please notify the Finance Department staff prior to the next billing date by calling 630-232-0854 from 8 a.m. to 4:30 p.m. Monday to Friday. Our staff will be happy to help resolve the situation accordingly.
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The City of Geneva requires a minimum notification period of two business days to start and/or stop utility service. There are two ways you can start/ stop your utility service:
You will be required to pay a refundable security deposit upon completion of the application process which is refunded upon completion of two-year period of good payment history. A letter will be sent to the new address requesting payment of the utility deposit.
The City of Geneva offers the following methods:
Prior to receiving the yellow notice, you would have received a white “Past Due” letter indicating that you can make payment arrangements. However, upon receiving the yellow “Past Due” notice, no payment arrangements can be made. You are required to pay the balance due in full to prevent your utility service from being disconnected. Payment in full (including penalties and reconnection fees) must be made in cash, cashier’s check, money order or credit card either by calling 630-232-0854 or in-person from 8 a.m. to 4:30 p.m. Monday through Friday at the Finance Department, 15 S. First St., Geneva. Please do not pay online or use the drop boxes.
The utility service can be reconnected if your delinquent utility account balance has been paid in full (including penalties and reconnection fees) with cash, money order, certified check or credit card. Checks will not be accepted. Payments can be made in person at the Finance Department, 15 S. First St., or by calling 630-232-0854.A reconnection fee will be assessed to your account based on the time/day service was reinstated:
After business hours, payments can be made at the Geneva Police Department, 20 Police Plaza, or by calling 630-232-4736.
Check the City’s website for the current electric rates.
Check the City’s website for the current water and sewer rates.
The City’s website has directions on how to check your water usage.
Find directions online for how to check for water leaks.
The City of Geneva provides and bills for electric, water, wastewater utility services provided within City boundaries. The Mill Creek subdivision is not located within the City of Geneva's boundaries.
The other utility service providers are:• Nicor Gas• Lakeshore Recycling Systems (Trash & Recycling)• AT&T• Comcast• MetroNet
Recycling is provided at no cost to the resident. It is collected each week by Lakeshore Recycling Systems. If you should need a recycling cart, please contact Lakeshore at 630-581-8650 or via email.
Weekly garbage pickup service is provided by Lakeshore Recycling Systems. Learn more about the refuse services offered to Geneva residents.