2. How would you rate our customer service?
4. Staff courtesy

   1. Excellent

   1. Good

   1. Fair

   1. Poor
6. Staff knowledge

   1. Excellent

   1. Good

   1. Fair

   1. Poor
8. Response time

   1. Excellent

   1. Good

   1. Fair

   1. Poor
10. Staff/Office Appearance

    1. Excellent

    1. Good

    1. Fair

    1. Poor
12. Overall satisfaction

    1. Excellent

    1. Good

    1. Fair

    1. Poor
14. Are you a Geneva ...?

    1. Homeowner
    2. Renter
    3. Land owner
    4. Business owner
    5. Non-resident
16. Reason for contact with the City of Geneva?
18. Department contacted?
20. Date of contact:
    Date of contact:

    Date of contact:
22. Name of person who assisted you:
24. Contact was made by:

    1. Phone

    1. In person

    1. Email

    1. Other
26. How can we improve service?
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28. 1. Receive an email copy of this form.
29. Email address

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