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Residential Start Service / Move-In Form

  1. Residential Utility Account Move In Request

    When setting up an account, please keep in mind that the City needs two business days (Monday-Friday) to process requests. If you have any questions, please contact the Finance Department at 630-232-0854.

  2. Addresses in the Mill Creek subdivision do not use City services. Any address with a direction in the number is not serviced by the City. Please contact the Finance Department if you have any questions.
  3. We cannot go back in time to get a final read. Please allow two business days (Monday-Friday) for us to obtain a final read.
  4. Geneva, Illinois 60134

    Please be sure to include Suite/Apt/Unit number if applicable.

  5. Utility Account Information

    The following information below will be associated with the utility account.

  6. Billing Information*
  7. Type of Phone*

    What type of phone did you provide above?

  8. By checking this box, I agree to opt out of receiving a monthly paper utility bill and will receive a monthly notification through e-mail to view my utility bill on the City of Geneva utility bill portal. I confirm the e-mail address I provided under “Utility Account E-Mail” is valid and correct. I understand that I will receive an e-mail titled "City of Geneva - Congratulations on your eBill enrollment!" that will contain my account number. I understand that I will need to create an online profile or link this utility account to an existing online profile in order to view my bill through the online utility portal.
  9. Prior Geneva Resident

    Did you have a City of Geneva utility account in your name within the last 5 years?

  10. Please provide your prior service address that was under your name within the last 5 years.

  11. Landlord Information

    If you are a tenant, please select "Tenant/Renter" in the relationship field and fill out the information below.

  12. Terms of Agreement*

    That this electronic signature is the legally binding equivalent to my handwritten signature and has the same validity and meaning. I will not, at any time in the future, repudiate the meaning of my electronic signature or claim that my electronic signature is not legally binding.

  13. I acknowledge that this constitutes written application for utility service at the address above, pursuant to the Geneva City Code, 9-1-1A. Further, I acknowledge that I agree to pay all charges for services rendered as a result of this request. I understand and agree that failure to pay any amount due to the City of Geneva can result in discontinuation of services until such time as payment has been received.

  14. Leave This Blank:

  15. This field is not part of the form submission.