Pay My Utility Bill
The City has previously accepted credit cards, but customers now have the choice to schedule their bill payment in advance or make reoccurring payments with their credit cards or eCheck.
Customers now have the ability to manage one-time eCheck payments, which are similar to autodraft.
Other Payment Methods
The Finance Department no longer accepts utility bill payments by phone and will direct customers to use the City's interactive voice response system at 877-875-2709.
Customers also can use the City's dropboxes, visit the Finance Department in person or mail their bills. Read the City's utility bill FAQs for more information including a mailing address.
Do you have an online profile to the utility portal? If you do not, learn how to create an account. Have multiple utility accounts with City? Read instructions on how to add another address to your online account.
If you pay your bill electronically, check out important messages you would have received if your bill had been mailed.
Enroll, manage, and cancel automatic payments online at the utility billing portal. Your monthly utility billing amount will automatically deduct from your automatic payment choice on the payment due date. You will continue to receive a monthly statement based on your delivery preference so you will be reminded that a transaction will occur. AutoPay may take up to one bill cycle to take effect. To confirm if AutoPay is in effect, your bill will indicate, “Auto Paid” or “Balance Due will be Automatically Paid by Card/eCheck on file.”
There are two options for automatic payment:
- Debit/Credit Card (American Express, Discover, MasterCard, or Visa)
- eCheck (ABA/RTN number and account number)
Grandfathered AutoPay customers who enrolled in bank draft autopay with an "Authorization Agreement for AutoPay" will continue to have AutoPay with the bank draft autopay system. Bank Draft AutoPay customers will not have access to enter new automatic payment information on the portal. Grandfathered AutoPay customers will need to cancel their bank draft automatic payment method before switching to the new system.
Credit Card Policy Change
The City of Geneva no longer accepts credit card payments that are $5,000 or higher. Questions can be directed to the City’s Finance Department.