Geneva utility bill payment customers will have to create a username and password to access their online accounts. The change, which was made in August 2018, is part of security enhancements being made by the City to the utility bill payment portal.
The City has provided step-by-step instructions walking customers through the account changes and verification process. If you have any questions, please contact the Finance Division. Please see the instructions for password requirements.
Have multiple utility accounts with City? Read instructions on how to add another address to your account.
If you pay your bill electronically, do not forget to check out important messages and inserts you would have received if your bill had been mailed.
Never be late or miss a payment again. You can sign up for automatic deductions from your bank account on the scheduled due date. Print and complete the Authorization Agreement for Auto Payment form to sign up, change or cancel your AutoPay information. Include a cancelled check and mail to City of Geneva Finance Division, 15 S. First St., Geneva, IL 60134. Please allow one billing cycle for Autopay to begin.